I'm joining another network and would like to start afresh with a new phone number Use the STAC Codeprocess to cancel your Three contract. Before cancelling your service make sure you take time to check your contract status, any upgrade offers or Early Termination Charges you may incur, as well as any remaining device, accessory or handset repayments, such as for a mobile phone or a Telstra Gateway Frontier modem. You may need to pay an Early Termination Charge (ETC) if you’re still in a contract. Telstra has unveiled a “radical” overhaul of its mobile contracts in a move that will see 11 million Australians change their plans. You have the legal right to cancel the contract within those 30 days without having to pay a fee. While Telstra might feel secure knowing its customers are locked into 24-month contracts, there is nothing stopping those on SIM-only month-to-month contracts or prepaid customers from jumping ship. Not sure what your balance is? Dodo Mobile offers a selection of three no-contract month-to-month plans, starting at $5 for unlimited standard national calls and SMS, but with no data inclusion. It is your responsibility to return the goods, unless this would involve a significant cost. In response to ozparatri As long as you aren't in a current service contract, or paying off a handset (MRO) then there should be not cost to cancel your service. In general any plan payments (for the data) will simply stop the day you request it though. Please enter these fields before continuing: Australia’s largest 5G network. Customers who wish to cancel their contract have two options: 1. If you decide to disconnect your plan or end your DPC, you’ll be required to pay the balance of your remaining device repayments in one final payment. How to Write a Cancellation Letter for a Service Contract. @cwhello if all you need to do is cancel, just speak to your new provider (and presumably you'll be choosing one who takes customer service a little more seriously than Telstra!) If you’re thinking about cancelling your Telstra home broadband service, or switching providers: Call 13 22 00 and say ‘disconnect’. The contract period expired last February and I live 55 kms from the nearest sh. Telstra. Hi, I am wanting to cancel my contract and pay out the contract cancellation figure. Thinking of cancelling my Telstra contract about 1 year into a 2 year contract. mckinlay6 on 19/06/2016 ... You could declare bankruptcy and cancel payments to Telstra as well as mortgage repayments. topic Re: Contract Cancellation in Mobile. Cancelling TPG NBN. Any tips to get out of Telstra Mobile contract? If you’re on a Device Payment Contract (DPC), you’ll need to pay the balance of your device repayments in one final payment. Join our online community that's open 24x7. Contact the company and say you’re cancelling within the allowed 30 days’ notice of a price increase. Please select the option that best applies to you: 1. I’ve got a Go Mobile $5 companion plan which is even better with unlimited sms/calls and data share from the other number on my account. last updated – posted 2010-Dec-29, 9:25 pm AEST posted 2010 … I'm 3 months into a Telstra cable/T-box contract. If you have paid any money for the goods, the business must give you a refund. 3. You can check if you are under contract by visiting https://www.my.telstra.com.au/myaccount/contract-details If you've found a solution then don't forget to mark that post accordingly. Contract Details - Account Services - Telstra Contact us If Virgin Mobile has subsidised the cost of your phone as part of your contract, cancelling early may void this subsidised price, so you'll be required to pay the full cost of your device. Business Mobile Plans and Business Data Plans (signed up on or after 25th June  2019) and Business Choice Plans. It is also advisable to check all pending device, handset and accessory fees, such as mobile phones that you got with the plan or the Telstra Gateway Modem. Other plans signed up before 25 th June 2019. Now rolling out in selected areas on selected plans. Since it is a formal way of communication, it is important to be able to convey the message in a professional manner. Once you’ve done that and if you still want to proceed with cancelling your service or switching to another provider, you can contact us to so. Now rolling out in selected areas on selected plans. Archive View Return to standard view. I have been with telstra for over 10 years and have had many calls and visits to the telstra shop to resolve issues. If you’re on a Device Payment Contract (DPC), you’ll need to pay the balance of your device repayments in one final payment. Check my contract details. You will have to pay charges up until the end of the notice period. Need to find out your contract’s end date, or what it would cost to cancel your plan? If you’d like to cancel your service, make sure you take the time to check your contract status and any upgrade offers or any Early Termination Charges you may incur, as well as any remaining device, accessory or handset repayments, such as for a mobile phone or a Telstra Gateway modem. he pays $49 a month as the cap plan. Speak to us in your preferred language. if your network provider raises the monthly fee midway through. If you do want data on this plan, an additional $10 per month ($15 in total) will give you 3GB of data. 2. Alex Kidman Updated Jun 27, 2019. The company you go to cancels the Optus contract and then you get sent a big bill. You have a right to cancel your mobile contract free of charge, no questions asked, in one of the following situations: during the first 14 days of your contract. The fee is prorated so if your 14 months into a 24 month contract then you'll be charged say $170 in the above example. his plan ends in dec this year so only 9 months to go but if he cancels early does he pay off the fone ($30fone repaymentsx9 months remaining) or the bill (9monthsx49 monthly bill).... i dont no. There are three ways to cancel your contract with Three. In such cases the business is responsible for collecting the goods. Will I be able to keep the mobile numbers under my contract? Hi, I am wanting to cancel my contract and pay out the contract cancellation figure. You may need to pay an Early Termination Charge (ETC) if you’re still in a contract. Re: Cancelling my mobile plan due to moving to a Telstra only area. If you ring 132200 and go to Mobile division, the cost is ZERO from Telstra lanline. Business Mobile Plans and Business Data Plans (signed up on or after 25, Check your contract’s end date by signing in to, Check balances on HRO, DPC, ETC or additional costs to cancel your plan by. $49/month, about $15/month for handset repayments. and they will handle all that for you. Contact us if you need to cancel your plan. OR. Forums. Move your service to a Pre-Paid or casual plan before you contract end date; Mobile or tablet plans signed up to after 25 June 2019. TPG requires 30 days written notice to cancel an NBN plan. plus hes paying another 30 dollars off it a month for the phone. Australia’s largest 5G network. I'm joining another network and would like to keep my Three phone number Follow the PAC Codeprocess to cancel your Three contract and to take your phone number elsewhere. Before going ahead with cancelling your service plan, it is advisable to check your contract status and any upgrade offers or early termination charges that cancelling your service plan may cost you. Telstra contract mobile plans Telstra’s mobile plans operate over flexible terms, with most customers opting to bundle a handset over a 24 month period. Cancel package within the minimum term; Cancel within the first 3 … Cancelling a 12-month SIM-only plan . Is there a way to close my Telstra mobile account on the Telstra mobile website? We've got you covered. In order to do so, it is necessary to inform the other party about the same via a contract cancellation letter. Telstra will cave and let you keep your $0 sim until your primary phones contract is up. .tcom-pageheader .tcom-pageheader-content-container.tier2 { max-height: 1000px !important; } .tcom-pageheader .tcom-pageheader-content-container.tier3 { max-height: 1000px !important; } .tcom-strip-container .tcom-strip-container__content__icon { margin-right:8px !important; margin-left:0px; !important; }, @media (min-width: 1359.98px) { .tcom-pageheader .tcom-pageheader-image img { width: 764px; } }, .tcom-campaign-banner__container .container{margin-left: auto !important; margin-right: auto !important;}​​. I wish to cancel my Telstra ADSL Internet and Home Phone service, however I wish to maintain my Bigpond email address! Usually cancelling Telstra is hideous, but cancelling Optus means paying out your overpriced handset. A Device Payment Contract (DPC) lets you pay off your mobile or tablet in interest-free monthly repayments over 24 or 36 months but only if you’ve signed up for a mobile or data plan after 25 June 2019. I am sick of the terrible reception where I work, I have to switch off the 3G every morning (or the battery just drains out), and I often get SMS send failures etc. Telstra Corporate is the gateway into the range of products and services offered by Telstra Consumer and Telstra Business and Enterprise. Cancel or end your Device Payment Contract; Telstra packages. menu Whirlpool Go to navigation. I'm not moving to another mobile network Follow Three's standard cancel… Now though, a new ‘text to switch’ automated system has made moving to a new mobile provider much easier. I just wondering I have a home bundle due for the contract to end insep 17, if I cancel now how much of a cancellation fee will I encounter?6 thanks - 589900 Contact us if you need to cancel your plan. I have had these numbers, (3 - two for my kids), for so many years I just don't want to lose them. Whirlpool. Last year I signed onto a 24 month contract (as there was no 12 month contracts available) with the knowledge, according to the telstra dealer, that I would be able to pause or cancel my plan for a fee of less than $400 when heading overseas this September. You cancel a mobile contract by porting your number to Aldi, Boost or whatever. Chat with us online to see if we can find a plan that works better for you. Cancel Telstra account post contract. How do I cancel my mobile or mobile broadband service? Search. If you cancel a contract for unsatisfactory services, you must return any goods connected with the service—even if there is no problem with the goods. Depending on when you signed up to your plan, you need to be aware of costs that may be associated with cancelling. I can see Telstra … If you have a Handset Repayment Option (HRO) or Device Payment Contract (DPC), or have redeemed a Telstra New Phone Feeling add-on, are on a Lease plan or if you received a bonus when you signed up, you may need to pay additional costs associated with those too. Also contract all vary with some having around a $400 cancellation fee and others no fee at all. One thing that telcos are very strict about is lock-in mobile phone contracts. You won’t be able to cancel without a fee if either: you signed up to the contract before 23 January 2014, or Check your remaining DPC. Other plans signed up before 25th June 2019. If you entered into the contract over the phone, online or on your doorstep, you have 14 calendar days to cancel the contract under the Consumer Contracts Regulations. - 898963 garetz on 20/06/2016 - 05:03 +2 votes. They went onto say that they would transfer the service using the ADSL coverage in the area. Actually as an ex telstra sub contractor. Does anyone know if I'm within my rights to cancel as far as I'm concerned it's not the service I signed up to. Cancelling Telstra NBN. We are looking at moving to Bonbeach, Telstra tell me that cable isn't available in that area. If you want to cancel your Telstra NBN, you can call 13 22 00 and say "disconnect" or use the telco's live chat. Will I be able to keep the mobile numbers under my contract? TIO is getting involved in a lot of cases too on this. The cancellation fee is because the actual cost of the handset provided has to be recouped by Telstra, as they paid for the handset in the first place, and they presumed they would recover their costs over the contract … Mobile carriers . Cancel phone contract by text Up until recently, if you wanted to cancel a contract you'd have to phone your provider to explain that you wanted to leave – followed by a hard sell as the salesperson tries to talk you out of cancelling. My boyfriend is on a 24 month contract. 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